These General Terms of Sale are concluded on the one hand by the company eaukey.com located in La Mure (38- France) , registered in the Register of Trade and Companies of Montpellier under the number 83468356700020 (eaukey.com) and, on the other hand, by any individual or legal person wishing to make a purchase via the website eaukey.com referred to as the buyer.
Article 1. Object
These terms of sale are intended to define the contractual relationship between eaukey.com and the buyer and the conditions applicable to any purchase made through the eaukey.com website. The acquisition of a product through this site implies an unqualified acceptance by the buyer of these terms of sale which the buyer acknowledges that he became aware of prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the eaukey.com site is not directly related to his professional activity and is limited to personal use and on the other hand have full legal capacity, allowing him to commit under these terms and conditions of sales.
The company eaukey.com retains the ability to modify these sales conditions at any time, in order to comply with any new regulations or with the aim of improving the use of its site. As a result, the applicable conditions will be those in effect on the date of the order by the purchaser.
Article 2. Products
The products offered are those listed on the company's website eaukey.com within the limits of available stocks. The company eaukey.com reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a descriptive containing its main technical characteristics. The photographs are as faithful as possible but do not engage the seller. The sale of the products presented on the eaukey.com website is intended for all buyers residing in countries that fully authorize the entry into their territory of these products.
Article 3. Rates
Prices on the product listings of the internet catalogue and are prices in Euros () all taxes included (TTC). Any change in the VAT rate may be passed on to the price of the products. The company eaukey.com reserves the right to change its prices at any time, however, with the understanding that the price listed on the day of the order will be the only one applicable to the buyer. The prices quoted do not include the delivery charges, charged in addition to the price of the products purchased according to the total amount of the order. In metropolitan France, for any order greater than or equal to 1500 euros TTC, the shipping costs are offered.
Article 4. Order and Terms of payment
Before any order, the buyer must create an account on the eaukey.com site. The account creation section can be accessed directly from the menu bar. At each visit, the buyer, if he wishes to order or consult his account will have to identify himself using this information. The company eaukey.com offers the buyer to order and settle his products in several stages, with 2 payment options to choose from:
– Payment by bank transfer: the buyer selects the products he wants to order in the basket, changes if necessary (quantities, references…), checks the delivery address or informs a new one. Then the shipping costs are calculated and submitted to the purchaser, as well as the name of the carrier. Then, the buyer chooses the payment method of his choice: Payment by wire transfer. Finally, the last step offers to verify all the information, take notice and accept the present terms and conditions of sale by checking the corresponding box, and then invites him to validate his order by clicking the Confirm my order button. This last click forms the final conclusion of the contract. Upon validation, the buyer receives a purchase order confirming the registration of his order. In order to finalize his payment and trigger the processing of his order, the buyer must contact his bank in order to make the transfer corresponding to the amount of his order to the bank account of which the details are communicated to the buyer. Upon receipt of the transfer, the order will be processed and the buyer will be informed by e-mail. The company eaukey.com will ship the products after receiving the transfer corresponding to the order, subject to provisions.
– Secure payment by PayPal or bank card (via the PayPal system): the buyer selects the products he wants to order in the basket, changes if necessary (quantities, references…), checks the delivery address or informs a new one. Then the shipping costs are calculated and submitted to the purchaser, as well as the name of the carrier. Next, the buyer chooses the payment method of their choice: “Paypal Payment.” The next step is to check all the information, to read and accept the present general conditions of sale by checking the corresponding box and then prompting him to validate his order by clicking on the button “Confirm my Command “. Finally, the buyer is redirected to the secure interface PayPal in order to securely inform his PayPal account or personal credit card references. If the payment is accepted, the order is registered and the contract is definitely formed. Payment by PayPal account or credit card is irrevocable. In case of fraudulent use of it, the buyer can demand the cancellation of the payment by card, the sums paid will then be credited or returned. The holder of a credit card is not liable if the disputed payment has been proven fraudulently, at a distance, without the physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest in writing the levy from his bank, within 70 days of the transaction, or even 120 days if the Contract that binds it to this one provides. The amounts levied shall be reimbursed by the bank within a maximum period of one month after receipt of the written protest lodged by the bearer. No costs of restitution of the sums may be charged to the holder.
The confirmation of an order entails acceptance of these Terms of sale, the recognition to have perfect knowledge and the renunciation to avail itself of its own conditions of purchase. All the data provided and the recorded confirmation will be worth proof of the transaction. If the buyer has an email address and has informed it about their purchase order, the company eaukey.com will provide confirmation of the registration of their order by email.
If the buyer wishes to contact the company eaukey.com he can by email at: firstname.lastname@example.org
Article 5. Property Reserve
The company eaukey.com retains full ownership of the products sold until the price is fully collected, including principal, fees and taxes.
Article 6. Withdrawal
Under Section L121-20 of the Consumer Code, the purchaser has 14 business days from the delivery of their order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for the return fee. The product must not have been used. It must be returned in its original packaging.
Article 7. Delivery
Deliveries are made at the address indicated on the order form which can only be in the agreed geographical area. Deliveries are made either by DHL or La Poste by its Colissimo service. The delivery service is followed, delivered with or without a signature. Delivery times are only indicative; If these exceed thirty days from the order, the contract of sale may be terminated and the buyer refunded. The company eaukey.com will be able to provide the buyer with the tracking number of his parcel by e-mail. The buyer is delivered to his home by the postman or delivery driver. In the event of the client's absence, he will receive a notice of passage, which allows him to remove the products ordered at the nearest post office, during a period indicated by the postal services. Transportation risks are the responsibility of the purchaser from the moment the items leave the company’s premises. The buyer is required to check in the presence of the postman or the deliveryman, the condition of the packing of the goods and its contents at the Deliverance. In case of damage during transport, any protest must be made immediately with the carrier with photos to support.
Article 8. Warranty
All products supplied by the company eaukey.com benefit from the legal guarantee provided by Articles 1641 and following of the Civil Code. If a product sold is not compliant, it may be returned to the company eaukey.com which will take it back, exchange it or refund it. All claims, exchange or refund requests must be made in writing to the email@example.com address within ten days of delivery.
Article 9. Responsibility
The company eaukey.com in the distance selling process, is bound only by an obligation of means. Liability may not be incurred for damage resulting from the use of the Internet such as data loss, intrusion, virus, service disruption, or other involuntary problems.
Article 10. Intellectual property
All elements of the waterlovers.net site are and remain the intellectual and exclusive property of the eaukey.com company. No one is allowed to reproduce, exploit, or use in any capacity, even partially, elements of the site whether they are in the form of photo, logo, visual or text.
Article 11. Personal data
The company eaukey.com undertakes to preserve the confidentiality of the information provided by the buyer, which he would be required to transmit for the use of certain services. All information concerning him is subject to the provisions of Act No. 78-17 of 6 January 1978. As such, the User has the right to access, modify and delete information about him. He can request it at any time in writing to the following address: firstname.lastname@example.org
Article 12. Dispute resolution
The present terms of the distance sale are subject to the French law. For any dispute or dispute, the competent Tribunal will be that of Grenoble.